Nov 26 / 2018
Latest News / Innovation

Tomobox announces first AI-driven, player churn alert system

Leading online gaming providers report a significant uplift in revenue

Tomobox, an artificial intelligence (AI) platform provider for online gaming operators, has announced the gaming industry’s first real-time platform for identifying player issues and predicting churn for the purpose of extending customer active playing days.

sigma igaming  Tomobox announces first AI-driven, player churn alert system
Leading online gaming providers report a significant uplift in revenue.

In the heat of growing competition, gaming operators spend fortunes to acquire new players. Keeping players engaged has become a challenge for many operators due to player mobility and competitive signup bonuses. Operators are losing highly valued players due to lethargic and slow responding customer support. Understanding players and responding in real-time to customer issues has become vital to keeping them happy and playing.

Tomobox uses scientific methods based on machine learning, to predict player churn, in real-time. Leveraging an understanding of language through the analysis of player in-game chats and customer emails, combined with dozens of additional player data points, Tomobox helps agents identify and solve customer issues in seconds not hours, to keep the player happy and content.

Ongoing data validation shows that in 65% of registered incidents, providing immediate player relief results in extended player time. Player complaints that appear in emails, chat support and in-game chats are identified automatically by Tomobox’s algorithms, in all languages. Tomobox’s platform alerts the agent to player frustration, prioritises churn probability and advises the agent on how to best address the player issue.

Says David Sachs, Tomobox CEO: “Keeping players at the table, immediately translates into added revenue. In some cases, gaming platform owners and operators using Tomobox, report an uplift of 30K-50K EUR per day, which is huge on any scale. We’re excited to partner with some of the leading online gaming providers to implement advanced AI to improve the player experience. We’re thrilled to be sharing this news at Sigma18 and Malta”.

Adds Baruchi Har-Lev, Co-founder and Tomobox VP R&D: “We’ve made sure that onboarding new gaming operators and integrating into Tomobox is quick and efficient, using our secure RestAPI.  We’ve seen our customers up and running in a matter of hours, not days or weeks”

Check out our latest events in the videos below:

Share this entry: gplus-button facebook-button linkedin-button twitter-button
or go back to NEWS page
Array
(
    [0] => stdClass Object
        (
            [ID] => 140002
            [post_title] => EveryMatrix gains Associate Member status in the European Lotteries Association
            [post_date] => 2020-07-09 14:57:38
            [post_name] => everymatrix-gains-associate-member-status-in-the-european-lotteries-association
        )

    [1] => stdClass Object
        (
            [ID] => 139996
            [post_title] => ThunderSpin announces content agreement with BetConstruct
            [post_date] => 2020-07-09 14:41:13
            [post_name] => thunderspin-announces-content-agreement-with-betconstruct
        )

    [2] => stdClass Object
        (
            [ID] => 139984
            [post_title] => Experiencing a mysterious world with Pragamtic Plays new title Drago - Jewels of Fortune
            [post_date] => 2020-07-09 13:34:48
            [post_name] => experiencing-a-mysterious-world-with-pragamtic-plays-new-title-drago-jewels-of-fortune
        )

    [3] => stdClass Object
        (
            [ID] => 139990
            [post_title] => Yggdrasil and AvatarUX launch latest PopWins gameWildPops™
            [post_date] => 2020-07-09 13:27:58
            [post_name] => yggdrasil-and-avatarux-launch-latest-popwins-gamewildpops
        )

    [4] => stdClass Object
        (
            [ID] => 139985
            [post_title] => GrooveGaming recognised as one of the 10 Best Technology Solution Providers of 2020
            [post_date] => 2020-07-09 13:16:35
            [post_name] => groovegaming-recognised-as-one-of-the-10-best-technology-solution-providers-of-2020
        )

)
Book pass today!
今天就预订你的门票
Affiliates register free.
Low fee for all other delegates.
Find out now.

网上代理注册免费
其余参与代表也只需要很低的价格
Book Your Pass!

latest magazine

SiGMA Aftermovie

Upcoming Events

LATAM Digital Summit

22/09/2020

The inaugural SiGMA LatAm is set for Sep 22-24 with a virtual summit focusing on three themes: SiGMA LatAm Focus, AIBC LATAM, and SiGMA Deep Tech.

Learn More